You'll receive proactive, individual support in every situation. An error message in your vehicle, your next due service, a breakdown or accident – we offer the best solution for your BMW. So relax and enjoy the benefits of BMW Service with Proactive Care.

Your checklist for Proactive Care services:

1. Active BMW ConnectedDrive account for your BMW.
2. A vehicle assigned to your BMW ID, either in the My BMW app or on the My BMW portal.
3. Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW partner.

To enable us to contact you, please consent to the Privacy Policy in the vehicle, and communication from your BMW partner or BMW Group. To make contact even easier, simply enable push notifications in the My BMW app.

HOW-TO

HOW IT WORKS.

Sensors in the vehicle detect the need for a service or possible function failures at an early stage and transmit them to BMW. We will then proactively contact you either via the My BMW app, by email or directly in-vehicle. In urgent cases, you will receive a phone call.

PROACTIVE CARE EVERY DAY.
OPTIMUM SUPPORT EVERY DAY.

Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you'll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team.